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+91 9870 3777 63

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Get account support when you need it. Have a question about email marketing? Our team is here to help 7 days a week via phone, live chat and email.

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Frequently Asked Questions

Can I make a payment by Invoice?

We're happy to provide invoicing on all our plans. You can transfer your payment using online options like Credit card, Debit card, Net Banking and Online Wallets. After transfering your amount, we email your invoice on the email id you provide to create your BrandRise account. We do not offer monthly invoicing. Other modes acceptable for payment are NEFT/IMPS, cheque, cash, or PayPal. You can immediately start using your account once your payment is processed.

How do ackages work? Do they have a validity?

pricing plans are based on the number of email/sms credits provided to you along with its validity. This means that you are provided X number of email credits in total that you can use in the Y number of days. (depending upon the package you buy) The validity provided for each package is the total number of days within which you can use your email/sms credits in your ccount. If you have more requirements after you have used all your credits, you can contact our Sales team (sales@brandrise.net) and renew your account.

Should I have my own Subscriber Database/List?

Yes. This is very important. BrandRise will provide you a platform with amazing tools at your disposal to send out mass emails/smses to your subscribers and track their performance. You must have a list of your own subscribers in order to use BrandRise. We discourage the use of purchased databases as they hamper your campaign performance and increase risk of spam considerably.

How do I manage my Subscriber Lists?

You can simply upload your list and create a new list naming it according to your requirement. Similarly, while creating multiple lists you can import more subscribers over time. You can check the status of your subscribers within your lists, create custom fields, and monitor the automated subscriptions and unsubscriptions.

What if my email goes into Spam? What can I do?

There are industry standards and best practices relating to subject lines, email content, domain checks, etc. that you can follow to give your emails the best chance of meeting all mail provider and spam filter expectations. We have a Spam Score check tool to help you check your email score while creating it. Also, our very strict Anti-Spam policy does not allow unsolicited commercial email or spam to be sent from our servers.

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